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Your satisfaction is our top priority. Since there is some lingering hesitation when buying clothing online, we are as lenient as possible with our return policy. However, a large amount of responsibility lies with the customer when shopping online. Make sure you take a look at our size specs and that you're satisfied with your order before you checkout. Check the color, size, and quantity of each item in your cart to ensure your order is as you wanted it. And, as always, feel free to email with any specific questions you may have about a particular style.
HOW WE SHIP OUR ORDERS
Our orders are shipped via FedEX. Packages will not be shipped to P.O. Boxes or Military Addresses.
NOTICE TO OUR INTERNATIONAL CUSTOMERS
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country so you should contact your local customs office for further information before ordering from our website. When you order from Flirt Designs, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving goods. We cannot and will not mark packages as "gift", "sample", or anything other than "merchandise" on the applicable customs forms nor will we reduce the value of said package to lessen the taxes and duties levied against the recipient. No exceptions will be made to this policy!
OUR POLICIES
If for some reason you are not pleased with the item once you've received it, we will take it back within 15 days of the date you received it and an exchange or a refund will be granted. The item(s) must be SHIPPED within 15 days from the date FedEX claims the package was delivered (remember, we have tracking numbers for every package that leaves our facilities and we can find out when the package was delivered to you). Travel time for the package to make it from you to us is not included in this 15 day count.
Although we may be more lenient with the 15 day time period in regards to exchanges if extenuating circumstances apply, we will not refund your money if the item(s) is not returned to us within the 15 days! We cannot be held responsible if you went on vacation to Europe for 4 months and forgot to send the pants back before you left, your computer had a virus and you couldn't get online to contact us (there's always the phone!), or your dog ate your homework, so to speak. We also WILL NOT issue a refund for the shipping fees unless the shipping company (FedEX) or Flirt Designs delayed your order or you received items other than what you ordered! Changing your mind about an item or an order you placed after you receive it is your prerogative and we are not responsible for shipping charges if you do so.
SALE ITEMS
Any items listed in our "Sale" section and any items listed at a discounted or sale price are exchange only, no exceptions!
HOW TO RETURN/EXCHANGE ITEMS
1. Write a note giving us your full name, address, phone number, e-mail address, what items you are returning (style number, color, size, and quantity, please!), why you are returning them (didn't fit, didn't like, etc), and what you need us to do for you (exchange for a different size/color/style, refund your money, etc.). Be sure to include the style number, size, color, and quantity of what you want if you are asking for an exchange! If this information is missing, it will delay the processing of your exchange.
2. Wrap the note up with the garment and the original emailed invoice, and ship it back to us via whatever shipping company you wish to: Returns @ Flirt Designs, 2467 Cameron Cres, Abbotsford BC V3G 2B1
3. Insure the package with the shipper and/or request a proof of delivery or signature confirmation! We know this costs an extra dollar or two but believe us it's worth it. If you ship your return without this added precaution, we, and the company you shipped the package with, are not responsible if it is lost or damaged. Please take this advice!!
WHAT MAY BE RETURNED/EXCHANGED
ANY GARMENTS BEING RETURNED MUST BE IN THEIR ORIGINAL CONDITION. Do not cut off the label or care instructions that are sewn into the garment before you try the item on and have decided to keep it permanently. Removal of any tags that are sewn into the garment will result in a non-returnable garment. Additionally, we appreciate your effort to look and smell good and understand your possible need to smoke, but PLEASE, NO BODY GREASE, DRY SKIN FLAKES, FOOD STAINS, RANK SMELLS, CIGARETTE SMOKE, DEODORANT, LOTION, FILTH, STENCH, OR STAIN OF ANY KIND SHOULD HAVE COME INTO CONTACT WITH OUR MERCHANDISE IF YOU WANT TO SEND IT BACK!! And for goodness sake, don't WASH it!!
I know this all seems obvious, and maybe a little harsh, but you'd be surprised what people try to return sometimes. If we receive your garment back and it has obviously been worn, stepped on, or otherwise fouled, it will be immediately sent back to you and the credit card on file for your account will be charged for the shipping fees. No exceptions!!
In short, you must return the garment exactly as you received it.
RESTOCKING FEES
We know it's hard to figure out your size when you can't try things on first. We also know that it's hard to tell if the color you see online is going to be exactly the same as the color of the garment you receive. However, if you must chronically buy $500 worth of clothing only to return more than half of it (50%) 15 days later, you'll get our dander up. Should this happen, we will warn you in writing with your next order that we reserve the right to impose a "restocking fee" on your next large return.
The restocking fee is equal to 30% of the original price paid for every item returned. Example: Say $200 worth of a $250 order is returned to us for a refund. 30% of $200 is $60. $200 - $60 = $140 which is the amount that will be refunded to the credit card on file.
If we receive your return and feel a restocking fee is justified, we will contact you via e-mail and/or telephone before taking any action in order to give you the opportunity to do an exchange instead. Whether or not a restocking fee is applied is based on individual circumstances and cannot be predicted before the items are returned.
For more information, please contact us using the information on this website. We promise that we're here to help you, not mess with you, so please contact us before becoming upset over our policies. |
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